Privacy Policy

Panoline Marketing Agency · Last updated: 29 June 2026

Panoline Marketing Agency ("Panoline", "we", "us") respects your privacy. This policy explains what personal information we collect through our website and our WhatsApp assistant, how we use it, how it is stored, and the choices you have. It applies to anyone who interacts with us through these channels.

1. Information we collect

Information you give us through our website

When you complete a form on our website — such as our contact form, newsletter subscription, or audit booking — we collect:

• Your name
• Your email address
• Your phone number and any other details you choose to provide

Information collected automatically through our website

When you visit our website, we and our analytics providers may automatically collect technical and usage information, including your device and browser type, IP address, the pages you view, and how you interact with the site. This is collected using cookies and similar technologies.

Information you give us through our WhatsApp assistant

• Your name and the name of your company or brand
• Your WhatsApp phone number and profile name
• Your industry, the services you are interested in, and your indicated budget range
• How you heard about Panoline
• The content of the messages you send us

We collect this directly from you, based on what you choose to share in the conversation.

2. How we use your information

• To respond to your enquiries and provide information about our services
• To follow up with you about a potential engagement and prepare for a discovery call
• To send you newsletters, offers, and marketing communications where you have signed up or asked to hear from us
• To manage your details in our customer relationship management system and support your customer journey
• To understand how our website is used and to improve it
• To maintain a record of our communications

3. Cookies and analytics

Our website uses cookies and similar technologies, managed through Google Tag Manager, to run analytics and measure performance. This includes Google Analytics, which helps us understand site traffic and usage.

We may also use advertising and conversion-tracking technologies, such as a Meta Facebook Pixel, to measure and improve our marketing campaigns. These tools may set cookies on your device and collect usage data.

You can control or refuse cookies through your browser settings and, where offered, through the cookie consent options on our website.

4. How your information is stored and shared

Information submitted through our website is stored in our database and added to our CRM and email/newsletter systems so our team can respond and follow up.

To operate our website and WhatsApp assistant, we use trusted third-party service providers for hosting, database and CRM services, email and newsletter delivery, messaging delivery, automated and AI-assisted message processing, and analytics.

Some of these providers process or store data outside the United Arab Emirates. Where that happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

We do not sell your personal information. We share it only with the service providers described above, strictly to operate our services and respond to you, and where required by law.

5. Marketing communications

If you have subscribed to our newsletter or offers, you can opt out at any time using the unsubscribe link in our emails or by contacting us. We will stop sending you marketing communications promptly on request.

6. Data retention

We keep your information only for as long as needed for the purposes described above and for our legitimate business records, after which it is deleted or anonymised.

7. Your rights

You may request to access, correct, or delete the personal information we hold about you, object to or restrict its processing, withdraw any consent you have given, or ask us to stop contacting you, at any time.

To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

8. Contact us

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

This template reflects the data practices described for website contact forms, subscription forms, booking forms, CRM/newsletter storage, Google Analytics via Google Tag Manager, and possible advertising pixels. Before publishing, confirm whether Meta/Facebook Pixel or Google Ads tags are live in your GTM container and ensure a cookie consent mechanism is active on the site.